Water bill mystery solved after much gnashing of teeth
Just the Facts
By Mary Lou Davis
Are you a high water user?
Leaky toilet?
Humidifier in overdrive?
If you, like me, have been cringing every time you open your town utility bill its time you take a serious look at what is happening with your water.
When I first moved in to my house I had no idea what the water and sewer bill should be. A few months after I bought my home I began my term on town council and started to become more educated about water usage, water waste and how we are billed for our water consumption.
The Town of Cochrane is a metered municipality which means we each pay for the amount of water we use in our homes. Our sewer charges are based on a percentage of our water consumption through the winter months.
As you might expect, during summer months we tend to use more water for gardens and lawns which does not drain or get flushed through our sewer system. For this reason, our entire year’s sewer rates are based on our winter consumption. The town charges per cubic metre of water consumed. This is generally easy to measure since our meters do all the work.
What if, in asking questions like I did as a councillor, you discover that a cubic metre of water is really a lot, like a very large bathtub? What if you discover that your consumption is regularly exceeding the minimum rate of consumption and you are constantly moving in to the high consumption level? At this point it was time to review how I was using water.
First I checked for leaks. The toilet was the toughest. Was it running or not? Was it leaking or was it the kids not putting the shower curtain properly in the tub and therefore making the floor wet during showers? I don’t have a dishwasher so was doing dishes in the sink using an excess of water? I have just one bathroom, no humidifier, a washing machine and the kitchen sink.
As embarrassed as I was about asking the amount of other people’s bills, I finally got the courage to ask my neighbours how much was their utility bill from the town. They brought me 12 months of their bills and imagine my shock to find out their bill for three people in the house was less than half of mine for just two people.
I had a service call a couple of years ago from the town and everything looked fine as far as my meter and appliances were concerned.
I had a plumber out three years ago to do a minor repair and when discussing changing my toilet to a low-flow fixture he wouldn’t do it until I had my bathroom floor replaced since in the past there had been a leak in the house and the floor had been patched but not replaced. I was sure this difference in my billing was this old toilet which must be pushing gallons upon gallons of water down the drain with each flush. No not gallons, cubic metres!
I continued to pay my high utility bills.
I had coffee with a friend and customer at my store, Wally Irons, who was going to do some contract work for the water department in Cochrane. I told him about my water issue. He suggested my meter might be turning double numbers and that I should really call for a meter check from the town again.
About five weeks ago when I had a plumber out to hook up a water purifier on my drinking tap in the kitchen, reality finally struck. We chatted as he did the installation and I asked what else he would look for with such ridiculously high water consumption.
He offered to take a look at my laundry room, hot water tank and bathroom. Nothing was amiss and he suggested I shut my toilet off for a couple of hours to see if the level in the toilet dropped at all. If it did then the toilet really was the culprit. A cubic metre, he said, was more than a regular bathtub, it is a horse trough. At bedtime I shut the toilet off for the night and when I got up in the morning my toilet tank water level had not dropped even one centimetre.
At this point I called the town and spoke to Mary Soch. She put in a request for a service call for someone to check my meter. All was still not smooth sailing. I had to follow up with a couple of more phone calls and Mary made sure the call was scheduled.
Phil showed up to check my meter. He had me do a couple of simple steps to help him test the meter. It seemed like it would be a mystery forever. Phil decided to change out the meter and then the “Aha!” moment came.
It turns out my meter was one of those old ones that reads consumption per 100 imperial gallons. It says this right on the meter but I was never looking for that. I was always looking to see how fast the numbers were moving, or not.
A check on Google and I learned that a meter that measures in 100 imperial gallons was resulting in my water charges being about 2.2 times what they would be in cubic metres.
A month later the town resolved the amount of my refund. More importantly, I am no longer racking my brain to try to determine where all the water is going in my house and the water department staff have had a first-hand lesson on checking water meters carefully.
If you think your water bill is too high I suggest you ask your neighbours about theirs. If you have a humidifier your consumption will be high. It takes large amounts of water and disperses it into the air to keep the air moist. You are paying for every litre of this.
Check your toilet by shutting off the water overnight or put a drop of food colouring into each tank in your house. If the colour leaks into the bowl, you have a leak and this water just keeps moving right down the drain. You are paying for every litre.
Still think your water bill is high without good reason? Call Mary Soch at the town and request a meter check. When your meter is replaced check to see if it says “Imperial Gallons” on it. If it does, you should be due a refund.
I was told that the computerized billing system at the town only identifies exorbitantly high water usage. The system has to accommodate so many different user styles from residential to commercial that the amount it is set to question is higher than I am sure any home, even mine, could use in a month.
The bottom line is water saving and consumption is all of our responsibility. Your water bill is your money and you shouldn’t be embarrassed to ask questions. This wasn’t a waste of water, just a lot of money and worry.
Mary Lou Davis is a former Cochrane town councillor and the owner of Bentleys Books.

